Privacy Statement - Overview
Avalara has been awarded TRUSTe's Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personally identifiable information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Web site, www.businesslicenses.com.
TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy statement or practices, please contact us at [email protected] If you are not satisfied with our response you can contact TRUSTe here.
At Avalara, we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our Web site. Therefore, we would like to share with you the following principles that govern our information practices and other privacy aspects of our Web site.
Information Collection and Use
Avalara is committed to protecting your personal and financial information. We only use the information we collect from you to process your license and permit applications and to better service your account.
Avalara requires minimal, pertinent information to process your license and permit applications and to maintain your account. When you create an account we will ask you for information such as company name, your name, e-mail address, mailing address, credit card number, the address and ZIP code for credit card billing, and expiration date. This allows us to process your applications and to notify you of its status. Upon purchase, you will receive an email containing a copy of your invoice. If you have signed up for an Enterprise account with us, you will receive your invoice, monthly via email.
We never use any information you enter into license and permit applications. That information is kept within the license and permit applications for the sole purpose of saving, printing, and submitting the applications, but the information is never culled by us or placed into any of our databases.
Avalara only uses your personally identifiable information to service your account, to improve services to you, and to provide you with the products you have requested.
Avalara protects your account information by placing it on the password-access only portion of our Web site. Your unique user name and password is used to access your account information. Your password should not be shared with anyone.
When you apply for licenses and permits or access your account information, we use industry encryption standard SSL (Secure Sockets Layer) 128 bit to encrypt all information you enter before it is sent to us. Furthermore, all of the client data we collect is protected against unauthorized access.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
We use a third-party service provider, www.mysecureweb.net, (a secure application provided by our hosting service) to secure your personally identifiable information using a VeriSign SSL Web Server Wildcard Certificate. Information exchanged with any address beginning with https and includes the domain name mysecureweb.net is encrypted using SSL. The personally identifiable information collected by our third-party service provider is governed by our privacy statement.
If you have any questions about security on our Web site, you can email us at [email protected]
Avalara does not sell, trade, or rent your personally identifiable information to others.
Avarala uses an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
Avarala has a Live Chat option available on our websites which will allow you to talk one-on-one with an Avarala sales representative. The Live Chat service is powered by LivePerson, Inc., a third party software provider. In order to initiate a chat, you must provide your name and email address which will be available to the Business License representative for the duration of the live chat. In addition, all information is recorded on LivePerson, Inc. servers. This information is only used by Avarala management to assure proper quality control. LivePerson, Inc. does not use the information submitted in the live chat for any other purpose than to provide the Live Chat service.
Avarala may release account information when we believe, in good faith that such release is reasonably necessary to (i) comply with the law, and/or to comply with a judicial proceeding, court order, or legal process served on our Web site, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of Avarala, our users, or others.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
Updating your information
To update, remove or change information related to your Avarala account, go to our home page http://www.businesslicenses.com and log in to your account with your e-mail address and password (in the upper left corner of the page). Once logged in, click on the “edit” link next to your name to update your account information. You may also contact us at [email protected] to have Avarala update or remove your account information for you.
To update, remove or change information related to your Avarala transaction, contact us at [email protected]
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We post customer testimonials on our web site which may contain personally identifiable information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected]
By using Avarala's Web site, you consent to the collection and use of this information by Avalara. If we decide to change our policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Links to Other Sites
The Avalara Web site contains links to other Web sites. Unfortunately, we cannot be responsible for the privacy practices of those sites.
Tell us what you think
Avalara welcomes your questions and comments about privacy. Please send us your comments at [email protected]
Business Licenses by Avalara